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#iconohash presents #CustServ

Scroll down for the conversation report for for December 29th, 2017 EST.

606 posts tracked

iconohash

the world's conversation archive

This is #CustServ. for December 29th, 2017EST

01
4th

coming together

When it comes to participants, we ranked 4th among 500 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 500 conversations that took place.

9th

amplification

This conversation ranked 9th out of 500 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
21%

Amplified

There were 127 reshares, 21% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 3 times.

89%

Content

89% of participants in this conversation shared a total of 63 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 29th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@ivrpowers

@ivrpowers

Interactive Powers
Streamline your business communications

@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 38 total

marketing
management
consultant
blogger
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Service Daily
A compilation of customer service and CX articles (and more) brought to you by Shep Hyken, customer service and experience expert. by Shep Hyken

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.