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#iconohash presents #CustServ

Scroll down for the conversation report for for December 18th, 2017 EST.

989 posts tracked

iconohash

the world's conversation archive

This is #CustServ. for December 18th, 2017EST

01
2nd

coming together

When it comes to participants, we ranked 2nd among 576 conversations.

2nd

participating

In terms of the number of posts, we ranked 2nd out of 576 conversations that took place.

2nd

amplification

This conversation ranked 2nd out of 576 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
40%

Amplified

There were 399 reshares, 40% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 8 times.

67%

Content

67% of participants in this conversation shared a total of 65 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 18th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@djdoug

@djdoug

Doug Sandler ❤
Speaker, Nice Guys Finish First author, Top Overcast Biz podcast, Inc Featured , CEO http://TurnKeyPodcast.com Nice Guys on Business podcast

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 54 total

marketing
entrepreneur
blogger
writer
management

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Focus on the Customer Experience | Jabil
Go Beyond the Transaction - Understand the Journey. In this high speed and highly connected world, organizations across the board, from small to global enterprise, are thinking about the Customer Experience (Cx) and what happens to it in this digital world. Hardly anyone thinks of the Customer Experience as someone else's problem within a company, or isolated to the "Customer Service Department". Those days are long gone. Today the Cx is everyone's responsibility and must be con
  Six Contact Center Predictions for 2018
Cisco\'s contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.