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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for December 13th, 2017 EST.

iconohash

the world's conversation archive

#CustServ for December 13th, 2017EST

01
5th

coming together

When it comes to participants, we ranked 5th among 651 conversations.

5th

participating

In terms of the number of posts, we ranked 5th out of 651 conversations that took place.

3rd

amplification

This conversation ranked 3rd out of 651 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
39%

Amplified

There were 390 reshares, 39% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 14 times.

64%

Content

64% of participants in this conversation shared a total of 83 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 13th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@flavmartins

@flavmartins

Flavio Martins
EVP Customer Support at @DigiCert. Author #winthecustomer. Disciple of Customer Service. HuffPost Top 100 #CustServ Management Expert. I'm a #Mormon.

@service360blog

@service360blog

cxservice360
We're committed to promoting Customer oriented business environments #CX #CustServe #UX #Customer Free ebook: http://bit.ly/2s2jj2r

@BrightPatternUS

@BrightPatternUS

Bright Pattern
Software to provide outstanding customer service

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 49 total

marketing
consultant
founder
management
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Top Ten Business Books For 2017
Just in time for the holidays, here is a list of 10 books, published this year, that you may want to consider putting under the corporate tree for your boss or colleague.
Making The Shift To Social Customer Service - Brand Quarterly
As a long term supporter of social customer service, I’ve mixed feelings after almost a decade of brand involvement. It never scaled as we initially thought.  After an initial tranche of brands who led the way and did a great job, there was silence.  Too many brands remained scared of getting involved with their customers ...

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.