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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for December 12th, 2017 EST.

iconohash

the world's conversation archive

#CustServ for December 12th, 2017EST

01
2nd

coming together

When it comes to participants, we ranked 2nd among 670 conversations.

2nd

participating

In terms of the number of posts, we ranked 2nd out of 670 conversations that took place.

1st

amplification

This conversation ranked 1st out of 670 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
76%

Amplified

There were 2138 reshares, 76% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 69 times.

22%

Content

22% of participants in this conversation shared a total of 99 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 12th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@BrightPatternUS

@BrightPatternUS

Bright Pattern
Software to provide outstanding customer service

@SmallBizResCafe

@SmallBizResCafe

Michael Lemm
Retired Navy Vet and Author of Small Business Resources Cafe blog. The Cafe Is Open. So .... Grab A Cup Of Jo & Sit Awhile!

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 63 total

marketing
entrepreneur
manager
ceo
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
7 Habits of High-Performing Customer Service Teams - Salesforce Blog
Research from the newly published “Second Annual State of Service” report reveals some habits of high-performing service teams. Here are seven highlights to keep in mind to set your service team on the right track this year. But first, a quick note on the research: Salesforce Research provides

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.