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#iconohash presents #custserv

Scroll down for the #custserv conversation report for December 10th, 2017 EST.

iconohash

the world's conversation archive

#custserv for December 10th, 2017EST

01
8th

coming together

When it comes to participants, we ranked 8th among 509 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 509 conversations that took place.

26th

amplification

This conversation ranked 26th out of 509 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
15%

Amplified

There were 72 reshares, 15% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 5 times.

94%

Content

94% of participants in this conversation shared a total of 45 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 10th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@gobottish

@gobottish

bottish #8: June 21, 2018

@markknight

@markknight

markknight
Creative Director at Contact Center Pipeline

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 33 total

marketing
management
entrepreneur
training
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Service Daily
A compilation of customer service and CX articles (and more) brought to you by Shep Hyken, customer service and experience expert. by Shep Hyken

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.