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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for December 9th, 2017 EST.

iconohash

the world's conversation archive

#CustServ for December 9th, 2017EST

01
8th

coming together

When it comes to participants, we ranked 8th among 508 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 508 conversations that took place.

14th

amplification

This conversation ranked 14th out of 508 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 102 reshares, 20% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 6 times.

93%

Content

93% of participants in this conversation shared a total of 76 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 9th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@djdoug

@djdoug

Doug Sandler ❤
Speaker, Nice Guys Finish First author, Top Overcast Biz podcast, Inc Featured , CEO http://TurnKeyPodcast.com Nice Guys on Business podcast

@markknight_ccp

@markknight_ccp

Mark Knight
Creative Director at Contact Center Pipeline - making fun stuff for people that love Contact Centers

@SmallBizResCafe

@SmallBizResCafe

Michael Lemm
Retired Navy Vet and Author of Small Business Resources Cafe blog. The Cafe Is Open. So .... Grab A Cup Of Jo & Sit Awhile!

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 29 total

marketing
management
director
ceo
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Service Daily
A compilation of customer service and CX articles (and more) brought to you by Shep Hyken, customer service and experience expert. by Shep Hyken
Customer Contact Week Europe 2018 - Brand Quarterly
Building on the heritage of organising the largest and most popular global CCW event in the past 18 years, Europe’s flagship Customer Contact Week returns to the UK next March. Capitalising on our strong foothold in Europe’s customer contact community 2018 will be bigger, more innovative and interactive than ever before. If you are looking ...

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.