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#iconohash presents #custserv

Scroll down for the #custserv conversation report for November 30th, 2017 EST.

iconohash

the world's conversation archive

#custserv for November 30th, 2017EST

01
4th

coming together

When it comes to participants, we ranked 4th among 704 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 704 conversations that took place.

8th

amplification

This conversation ranked 8th out of 704 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
32%

Amplified

There were 263 reshares, 32% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 6 times.

76%

Content

76% of participants in this conversation shared a total of 58 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 30th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 50 total

marketing
entrepreneur
management
director
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The Decline of Customer Trust
Stop me if you’ve heard this one: companies are losing customer trust. From a perceived lack of honesty, using their information in ways they didn’t overtly approve, to data breaches, cus…
We Need to Talk about Chatbots - Disruption Hub
Has hype damaged bots in business? How many times have you contacted a customer services helpline and been greeted by an artificial voice, or directed to an ‘online assistant’? These business tools now characterise the initial contact between a customer and a company, making actual human exchanges increasingly uncommon. One of the ways in which …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.