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#iconohash presents #custserv

Scroll down for the conversation report for for November 25th, 2017 EST.

491 posts tracked

iconohash

the world's conversation archive

This is #custserv. for November 25th, 2017EST

01
6th

coming together

When it comes to participants, we ranked 6th among 509 conversations.

6th

participating

In terms of the number of posts, we ranked 6th out of 509 conversations that took place.

12th

amplification

This conversation ranked 12th out of 509 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
21%

Amplified

There were 101 reshares, 21% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 2 times.

88%

Content

88% of participants in this conversation shared a total of 51 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 25th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Comm100

@Comm100

Comm100
Global provider of award-winning enterprise live chat platform. Improve customer experience and operator productivity today! #LiveChat #CustServ #Enterprise

@antgrasso

@antgrasso

Antonio Grasso
Digital Transformation Addict | #Influencer | #Speaker | #AI #Blockchain #Cloud #CyberSecurity #DigitalTransformation #Fintech #Industry40 #IoT #Startups

@SmallBizResCafe

@SmallBizResCafe

Michael Lemm
Retired Navy Vet and Author of Small Business Resources Cafe blog. The Cafe Is Open. So .... Grab A Cup Of Jo & Sit Awhile!

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 33 total

marketing
consultant
director
ceo
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Contact Week Europe 2018 - Brand Quarterly
Building on the heritage of organising the largest and most popular global CCW event in the past 18 years, Europe’s flagship Customer Contact Week returns to the UK next March. Capitalising on our strong foothold in Europe’s customer contact community 2018 will be bigger, more innovative and interactive than ever before. If you are looking ...
Customer Service Daily
A compilation of customer service and CX articles (and more) brought to you by Shep Hyken, customer service and experience expert. by Shep Hyken
Nice Guys Finish First
People over profits, customer service skills, Nice Guys Finish First, customer service bootcamp

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.