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#iconohash presents #CustServ

Scroll down for the conversation report for for November 18th, 2017 EST.

412 posts tracked

iconohash

the world's conversation archive

This is #CustServ. for November 18th, 2017EST

01
6th

coming together

When it comes to participants, we ranked 6th among 517 conversations.

6th

participating

In terms of the number of posts, we ranked 6th out of 517 conversations that took place.

13th

amplification

This conversation ranked 13th out of 517 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
25%

Amplified

There were 105 reshares, 25% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 1 times.

90%

Content

90% of participants in this conversation shared a total of 50 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 18th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@jaybaer

@jaybaer

Jay Baer
Keynote speaker & emcee. NY Times best-selling author. President: marketing & social media customer service consultancy @Convince http://convinceandconvert.com

@SmallBizResCafe

@SmallBizResCafe

Michael Lemm
Retired Navy Vet and Author of Small Business Resources Cafe blog. The Cafe Is Open. So .... Grab A Cup Of Jo & Sit Awhile!

@trilokpawar2016

@trilokpawar2016

trilokpawar2016

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 37 total

marketing
consultant
founder
manager
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
IBM Watson and Autodesk reinvent customer service | VentureBeat
Every year, companies spend 1.3 trillion dollars on 265 billion customer service calls. That’s five bucks a call. On average, the cost to find and hire a call center agent costs $4000 (not including salary), with an additional $4,800 for training -- and with frustrated agents tending to drop like flies in the face of an often brutally stressful job, these costs mount up.
IBM Watson and Autodesk reinvent customer service | VentureBeat
Every year, companies spend 1.3 trillion dollars on 265 billion customer service calls. That’s five bucks a call. On average, the cost to find and hire a call center agent costs $4000 (not including salary), with an additional $4,800 for training -- and with frustrated agents tending to drop like flies in the face of an often brutally stressful job, these costs mount up.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.