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#iconohash presents #custserv

Scroll down for the conversation report for for November 17th, 2017 EST.

643 posts tracked

iconohash

the world's conversation archive

This is #custserv. for November 17th, 2017EST

01
5th

coming together

When it comes to participants, we ranked 5th among 627 conversations.

5th

participating

In terms of the number of posts, we ranked 5th out of 627 conversations that took place.

6th

amplification

This conversation ranked 6th out of 627 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
29%

Amplified

There were 187 reshares, 29% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 5 times.

79%

Content

79% of participants in this conversation shared a total of 62 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 17th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #custserv. For #cx insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

@flavmartins

@flavmartins

Flavio Martins
COO at @DigiCert. Author #winthecustomer. Disciple of Customer Service. HuffPost Top 100 #CustServ Management Expert. Titan on @DestinyTheGame. I'm a #Mormon.

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 51 total

marketing
entrepreneur
management
founder
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
6 Opportunities for Proactive Customer Service
Customers expect a level of responsiveness when they purchase a product. This not only means taking care of the customer at the point of sale, but before, during and after the transaction is executed. Based on surveys conducted by Right Now and Harris Interactive, 89 percent of customers switch to the competitor after experiencing poor customer …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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