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#iconohash presents #custserv

Scroll down for the conversation report for for November 15th, 2017 EST.

950 posts tracked

iconohash

the world's conversation archive

This is #custserv. for November 15th, 2017EST

01
10th

coming together

When it comes to participants, we ranked 10th among 695 conversations.

10th

participating

In terms of the number of posts, we ranked 10th out of 695 conversations that took place.

13th

amplification

This conversation ranked 13th out of 695 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
32%

Amplified

There were 307 reshares, 32% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 14 times.

77%

Content

77% of participants in this conversation shared a total of 96 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 15th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@flavmartins

@flavmartins

Flavio Martins
COO at @DigiCert. Author #winthecustomer. Disciple of Customer Service. HuffPost Top 100 #CustServ Management Expert. Titan on @DestinyTheGame. I'm a #Mormon.

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 49 total

marketing
management
entrepreneur
consultant
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Don’t Be Ridiculous - Shep Hyken | Shep Hyken
One of my colleagues in the speaking business, Bob Wendover, sent in this amazing story – and it’s not amazing in a good way. For years, the cable industry has unfortunately been one of those industries that finds itself in the bottom echelon of customer service rankings. While I believe the industry is making an …
Technical Support Manager (£22k-£25k) - UK Startup Jobs
Company: My Learning Hub Job Title: Technical Support Manager Address: 63 St Mary Axe, London, EC3A 8NH Salary: £22,000 – £25,000 About us: My Learning Hub is the fastest growing E-learning company in the UK. We are providing a new generation of the Learning Management System with an emphasis on AI, machine learning and career …
9 Actions to Go Beyond Customer Expectations  — Doug Sandler Blog
Photo credit - Aatlas Pixabay.com From the moment our customers initiate communication with us, or when we reach out to them, we have within our power, an opportunity to create a wonderful experience. Regardless of the position we hold within our organization, understanding our customer’s expectatio

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.