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#iconohash presents #custserv

Scroll down for the conversation report for for November 14th, 2017 EST.

1,801 posts tracked

iconohash

the world's conversation archive

This is #custserv. for November 14th, 2017EST

01
3rd

coming together

When it comes to participants, we ranked 3rd among 713 conversations.

3rd

participating

In terms of the number of posts, we ranked 3rd out of 713 conversations that took place.

6th

amplification

This conversation ranked 6th out of 713 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
36%

Amplified

There were 649 reshares, 36% of posts, during the course of the conversation.

17%

Engaged

17% of participants in this conversation engaged each other 308 times.

40%

Content

40% of participants in this conversation shared a total of 92 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 14th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@AlHopper_

@AlHopper_

Al Hopper
Advisor. Partner. #CX Manager. #CustServ chat Tues 9pET. Husband & Dad of 2 princesses. #Veteran tel: 2109205817

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 60 total

marketing
entrepreneur
consultant
management
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Service Daily
A compilation of customer service and CX articles (and more) brought to you by Shep Hyken, customer service and experience expert. by Shep Hyken

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.