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#iconohash presents #custserv

Scroll down for the conversation report for for September 5th, 2017 EST.

1,472 posts tracked

iconohash

the world's conversation archive

This is #custserv. for September 5th, 2017EST

01
2nd

coming together

When it comes to participants, we ranked 2nd among 670 conversations.

2nd

participating

In terms of the number of posts, we ranked 2nd out of 670 conversations that took place.

3rd

amplification

This conversation ranked 3rd out of 670 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
31%

Amplified

There were 454 reshares, 31% of posts, during the course of the conversation.

10%

Engaged

10% of participants in this conversation engaged each other 148 times.

64%

Content

64% of participants in this conversation shared a total of 100 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 5th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@AlHopper_

@AlHopper_

Al Hopper
Advisor @DoLabSATX / formerly @Social_Path seeking next opportunity. #CustServ chat Tues 9pET. Husband & Dad of 2 princesses. #Veteran

@GregOrtbach

@GregOrtbach

Greg Ortbach
Digital marketing CX evangelist in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I tweet about customer service, marketing & tech.

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 52 total

marketing
consultant
management
founder
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Nice Guys Finish First
People over profits, customer service skills, Nice Guys Finish First, customer service bootcamp
Nice Guys Finish First
People over profits, customer service skills, Nice Guys Finish First, customer service bootcamp

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.