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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 16th, 2017 EST.

iconohash

the world's conversation archive

#custserv for August 16th, 2017EST

01
4th

coming together

When it comes to participants, we ranked 4th among 698 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 698 conversations that took place.

4th

amplification

This conversation ranked 4th out of 698 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
50%

Amplified

There were 823 reshares, 50% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 17 times.

72%

Content

72% of participants in this conversation shared a total of 100 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 16th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@flavmartins

@flavmartins

Flavio Martins
EVP Customer Support at @DigiCert. Author #winthecustomer. Disciple of Customer Service. HuffPost Top 100 #CustServ Management Expert. I'm a #Mormon.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@B2XCareSolution

@B2XCareSolution

B2X Care Solutions
We're the leading provider of customer care solutions for smartphones and consumer electronics.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 60 total

marketing
consultant
founder
management
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.