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#iconohash presents #CustServ

Scroll down for the conversation report for for August 4th, 2017 EST.

1,087 posts tracked

iconohash

the world's conversation archive

This is #CustServ. for August 4th, 2017EST

01
2nd

coming together

When it comes to participants, we ranked 2nd among 625 conversations.

2nd

participating

In terms of the number of posts, we ranked 2nd out of 625 conversations that took place.

3rd

amplification

This conversation ranked 3rd out of 625 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
37%

Amplified

There were 397 reshares, 37% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 12 times.

91%

Content

91% of participants in this conversation shared a total of 90 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 4th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@kateleggett

@kateleggett

Kate Leggett
VP and Principal Analyst at Forrester Research for CRM and Customer Service - market trends, research, opinions, best practices, technologies

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

@joscelynlongo

@joscelynlongo

Joscelyn Tyra Longo
Perpetually messy hair. If I'm not tweeting about baseball, puppies, or being hungry, what am I even doing? Ecclesiastes 3:1-8

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 46 total

marketing
consultant
management
founder
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.