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#iconohash presents #custserv

Scroll down for the conversation report for for August 1st, 2017 EST.

1,694 posts tracked

iconohash

the world's conversation archive

This is #custserv. for August 1st, 2017EST

01
4th

coming together

When it comes to participants, we ranked 4th among 635 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 635 conversations that took place.

4th

amplification

This conversation ranked 4th out of 635 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
28%

Amplified

There were 473 reshares, 28% of posts, during the course of the conversation.

15%

Engaged

15% of participants in this conversation engaged each other 260 times.

54%

Content

54% of participants in this conversation shared a total of 100 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 1st, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
Digital marketing CX evangelist in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I tweet about customer service, marketing & tech.

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #leadership; #ITSM, #IT and #tech; #golf | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 56 total

marketing
management
ceo
director
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.